DELIVERY AND SHIPPING

Shipping is provided by different courier services (for Romania and the EU), or by Romanian Postal Service, using the Express Mail Service, for the US.
At this time, S.C. BIPOLAR FASHION S.R.L. delivers in Romania, the European Union countries (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and the UK) and the United States of America.
For Romania, the door-to-door courier delivery is available both by online payment, and collect on delivery.
Door-to-door delivery is available for EU countries only by online payment.
Delivery in the USA can be made only after online payment.
Except for the cases in which something else is declared, the buyer pays the delivery costs. In the case of an order for a product that is currently in stock, the entire cost (price of ordered product/products, delivery price) is shown in the order process, inclusive of all legal taxes.
The courier delivery costs for orders over 200 lei in Romania are integrally supported by S.C. BIPOLAR FASHION S.R.L. For orders to be delivered in Romania, that are under 200 lei, the delivery cost is 17 lei.
The shipping costs for the orders with delivery address outside Romanian borders will be supported by the customer regardless of the sum of money paid for the order, and will be charged when placing your order on www.bipolarstore.com (Shipping cost, depending on country of residence, can be checked in advance, with the Shipping Estimator available at the beginning of the order process).
For deliveries in the rest of the world please request the delivery fee and delivery terms, and if this delivery is possible, by email contact@bipolarstore.com.
Except for the case in which something else is declared, and/or agreed, deliveries on Romanian territory, of products that are in stock, will be made in 6 to 8 working days, counting starts form the time the order was accepted, as well as, the availability of product was confirmed by us, the payment has been validated, or order details have been confirmed with the client (in case the order is with payment due upon delivery).
Delivery time (includes without limitation, processing the order, handling, transit time) is estimated in "working days" and is specified, depending on each situation.
If you ordered a product that went out of stock between the time of your order and the time we contacted you, and if re-stocking would be possible in a time frame agreed by you, delivery shall be postponed until the products arrive from manufacturing, and provided they pass quality checks. In the event of nonconformities discovered during the quality check, you will be notified, and the entire sum of money will be returned, in case the payment was made online.
Delivery of items for which extra services have been contracted by the client (personalized designs etc.) will be made in 10 working days.
Personalized and custom design orders are available only for Romania, at the express request of the client. You can request information about this exclusive service on contact@bipolarstore.com. This service is considered accepted only after the written confirmation received from a S.C BIPOLAR FASHION S.R.L. representative.
Delivery of products ordered depends on the transit times offered by the courier service. These transit times are estimations, and may vary. The store holds no responsibility if transit times are not observed. If these delays are predictable in any way, or are announced, we will notify you as soon as possible.
Counting starts the second day after confirming the order, for orders with payment due on delivery, or the next day after placing the order and validating the payment, in case of an online payment. During checkout or confirmation of order the time of delivery will be specified. The client agrees to accept the order even if it arrives before the maximum time of delivery specified.
If the customer is not found at the given address, the courier will come back once more after previously contacting the customer (after the first delivery trial, the courier will leave a notification containing the package details, postal code, address where the product will be deposited, as well as details about the next delivery trial). Between the two delivery trials you have the possibility to modify the delivery details, using the online platform www.livrarenoua.ro, provided by our current courier collaborator.
In case the customer is not found at the address for the second time, the order will be kept at the zonal courier for 7 days, in this time, you, or we, can establish the details of the final delivery trial.
If all delivery trials are unsuccessful, the order is canceled and the package will be returned to the S.C BIPOLAR FASHION S.R.L headquarters. The client is responsible for the costs of a new delivery, regardless of the order's value (and even in the case of an existing "free-shipping" policy). The new delivery address will be confirmed in writing, via e-mail.
You expressly agree that until you have paid in full for the products ordered, comprised in this or any other agreement with us, the goods remain our property. Transfer of property occurs after delivery (delivery ie. signing a confirmation for receiving the package), or signing the invoice, if the delivery was made by a S.C BIPOLAR FASHION S.R.L representative.
Carefully inspect the package exterior. Receiving the order represents the acceptance of the fact that the products were delivered in perfect condition, depicted by the client's signature (including the signature requested by the courier representative).
S.C. BIPOLAR FASHION S.R.L. reserves the right to request the order confirmation before dispatch, by contacting the client (by telephone or e-mail), especially in the case of client's first placed order on www.bipolarstore.com.
S.C BIPOLAR FASHION S.R.L reserves the right to delay or cancel deliveries if these cannot be honored, for reasons independent of S.C BIPOLAR FASHION S.R.L 's will: fire, flood, earthquake, storm, hurricane or other natural disaster; epidemics, strikes, governmental actions, war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service or other Force Majeure situations in conformity with Romanian law.
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