All products sold on this site have a legal guarantee of conformity, as required by the law.
Keep the invoice received along with the product at hand, you may need it in the case of product returns claims or warranty claims.
S.C. BIPOLAR FASHION S.R.L offers no warranty, apart from those required by the law, including without limitation, for this site's functioning, the information provided, the accuracy of descriptions, product, or any other content actualization, as well as a product's fit for an intended purpose.
You have the right to cancel your order, under both Romanian legislation and EU Consumer Distance Contracts Regulations, which stipulate that the consumer is entitled to notify the trader about his decision to give up buying the product, without any penalties being imposed and without invoking any reason, within 14 days from the moment the product is received. (Government Ordinance no. 34/2014). Read more on the RETURN CONDITIONS dedicated chapter.
The products available for sale on www.bipolarstore.com are guaranteed to work for normal conditions, reasonable daily use, in conditions of observance of proper garment and fabric care. Warranty does not cover normal wear and tear. Wear and tear is damage that naturally and inevitably occurs in time as a result of normal use.
The modality through which the commercial warranty offered by S.C. BIPOLAR FASHION S.R.L, is ensured for product manufacture deficiencies that are not due to normal wear and tear, or are not client's fault, is appointed, depending on the situation, the moment in which it was brought to our attention, as well as in agreement with the client, serving at both parties' best interest:
Replacing the product - Goods are classified as faulty if they: are received damaged, or where a manufacturing fault occurs within 30 days of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If a manufacturing fault occurs within 30 days since purchase, and you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. Replacing the product is considered impossible in case of "out of stock". In this case we offer to repair the damage done to the product, as well as, depending on the case and at our discretion, other compensatory measures.
In case of discovering a lack of conformity, or a manufacturing fault within 30 days, you may request to replace or repair the product, except for the situation in which this request is impossible or disproportionate. A disproportionate repair measure is one that forces S.C. BIPOLAR FASHION S.R.L towards unreasonable costs if compared to another repair measure offered, taking into account: the product's value if it weren't for the fault, the importance and consequences of the lack of conformity discovered, or if the other repair option suggested could be more effective, without causing significant inconvenience to the client.
Replacing the product is subject to stock availability and is considered impossible when out of stock. In this case, repairing options, and/or other compensatory measures, are to be offered.
Repair measures have their own priority, depending on the case and/or gravity, and the time order in which they are brought to our attention. Products returned for replacing, or repairs under the "30 days manufacturing defect warranty" have priority to those repaired "after 30 days and up to 1 year", which should be solved somewhere between 1 to 3 weeks.
Repairing the product - We offer after-sales assistance and a complimentary repairs service, up to 1 year from the date of purchase, in case manufacturing defects appear after 30 days. We reserve the right to refuse offering "complimentary repair" in case of wear and tear, improper fabric and garment care and storage, or the damage was due to wearing the product in improper or extreme conditions. Assistance and proper alternatives will be offered in every case. For further information please email contact@bipolarstore.com.
Limits of warranty: normal wear and tear, a normal consequence of time passing, improper care (using inadequate methods and products); discoloration suffered by product as a consequence of exposure to severe environmental factors (sunlight, or any other heat or humidity source, rain, snow etc.); faults suffered during improper handling, transportation or depositing (extreme temperature and humidity, thermic shock - hot/cold variations etc.); faults due to abusive, improper use, or faults due to improper pattern/fit modifications, or dyeing, faults caused by voluntary or involuntary damage, mechanic shocks (tearing, getting the product caught in a protruding object, scratching etc.), interaction with animals, rodents and other vermin.
Carefully inspect the product after you receive the package. In the case the products were damaged during the delivery process, please notify us as soon as you discover the damage.
Users acknowledge their responsibility in using this site, in ordering products or soliciting other services.
We monitor the number of returns made under the claim of "manufacturing defects" both for improving our products in the future, and for discovering any form of abuse; therefore we may refuse to accept orders at our discretion if goods are returned repeatedly.
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